About us

As Pivotal Communications Group is nearing 25 years in business, we are excited to inform you about our FrontRow online information service, giving our customers easy access to the solutions of the FrontRow product lines. 

Though we've sharpened our communications expertise in the boardrooms of corporate America, we are pleased to utilize the advantages of our service to America's school children. 

We are 100% committed to using our expert knowledge of audio and video components to improve student attentiveness - and student achievement.

Pivotal's leadership in choosing quality products ensures that we consistently provide quality solutions to all communications needs. 

As an AV systems integrator and a supplier and provider of interactive audio-visual products and solutions we strive to inspire collaboration and improvement for our customers.

We always aim for the highest customer service & customer satisfaction level. 

Pivotal Communications Group LLC
Authorized "Campus Certified" FrontRow reseller


​​That’s why we have a Customer Service Commitment to help make sure we meet your expectations every time you deal with us. Every employee you talk to is committed to these customer service principles:

Accessibility: We aim to provide our clients and partners with as much access as they need to our staff - from our Customer Service team to our Leadership team. You can contact us at any time.

Responsiveness: We pride ourselves on responding to inquiries in an efficient, timely manner. 

Transparency: We believe that transparency is one of the most important values in customer service. We are committed to clearly explaining our products, benefits and pricing.

​Communication: We aim to keep our customers and partners up to date through regular communication and documentation.

Excellence: We strive for excellence in everything we do. We are committed to applying our knowledge, innovation and intelligence to providing products relevant to today’s marketplace.